Box Office Policies

Box Office Policies

Purchasing Tickets

  • Tickets typically go on sale six weeks prior to opening night of each show.
  • The box office is open one hour prior to each performance.
  • Tickets sold to the general public may be charged to a credit card or paid for with cash or a check at the window.
  • Tickets may be purchased ahead of time via or at Thelma Sadoff Center for the Arts during their regular business hours.

Need to Exchange Your Tickets?

  • All ticket exchanges must be done through the box office.  They cannot be completed online.
  • There is a $2.00 per ticket exchange fee.
  • Tickets may only be exchanged for another performance of the same show.

Unable to Use Your Tickets?

Sorry, all sales are final. There are no refunds. Please return your unused tickets at least 24 hours in advance of the performance date to receive a receipt for a tax-deductible donation.

Cameras, Recording Equipment, Cellular Phones, and Pagers

The use of cameras, recording equipment, cellular phones, or pagers is strictly prohibited in the theatre.  Violation of this policy may result in ejection from the show.


Giving flowers to cast members while on stage is inappropriate. Flowers may be left in the box office for the stage manager to deliver, or you may hand them to the cast member once he or she is out of costume. Audience members are not allowed backstage. If you wish to meet with a cast or crew member after the show, please wait for them in the auditorium or lobby.

Bad Weather Policy

Fond du Lac Community Theatre’s general practice is to not cancel performances due to bad weather. As a result, we urge our ticket holders to make every effort to attend the performance for which they hold tickets. Should this prove impossible, please visit the box office on another night of the same show to see if alternative arrangements are possible. We cannot guarantee seating will be available for an alternate performance; however, we will do our best. There are no refunds for bad weather.

Babies and Small Children

We welcome children who are old enough to enjoy our productions. For the comfort of all audience members, we ask that children under 4 not attend productions. Regardless of age, all members of the audience must have a ticket for admission.

Seat Reservations

For best results, all seats should be reserved in advance. Reservations for the general public begin approximately four weeks before the opening of each show (excluding season ticket holders who have the chance to purchase season tickets further in advance).  If you do not purchase you tickets ahead of time, tickets are available through the box office on the day of the show. However, seats are not guaranteed and are sold on a first-come, first-served basis. There are no refunds. Please email if you have any questions.

Late Seating Policy

We strive to begin our performances on time. Please allow plenty of time to find the theatre and to take your seat. If you arrive more than 15 minutes after the show begins, we reserve the right to release your seat(s) to someone else. There are no refunds. Late arrivals will be seated at the house manager’s discretion.